Contextual Inquiry: Watch Users in Their Natural Environment | Guide
Most user research happens in controlled environments—lab rooms with one-way mirrors, video calls with shared screens, or interview rooms designed to feel neutral. There’s a fundamental probl...
Source: User-Interviews
Most user research happens in controlled environments—lab rooms with one-way mirrors, video calls with shared screens, or interview rooms designed to feel neutral. There’s a fundamental problem with this approach: you’re watching users in a place that never existed in their real lives. Contextual inquiry fixes this by bringing researchers into the actual environments where […]
